Shipping. Free, Fast DHL Shipping. We offer free shipping to most countries around the world using DHL Express. A tracking number will be emailed and your order should arrive within 2 - 7 business days. Deliveries to the USA typically take 2 - 4 busi

ShippingFree, Fast DHL ShippingWe offer free shipping to most countries around the world using DHL Express. A tracking number will be emailed and your order should arrive within 2 - 7 business days. Deliveries to the USA typically take 2 - 4 business days.All Duties &amp; Taxes Included:Shipping, duties, or taxes to the USA and most major countries are fully included in the price shown at check-out. We state our guarantee at checkout that no additional duties or taxes will be payable on delivery. Outside of the USA and most major countries, a small number of countries charge local duties or taxes that need to be paid by the recipient on delivery. If this is the case for your country it will be clearly stated at checkout. Use the &quot;Country Switcher&quot; tool at the very bottom of the page to select your country if it isn&#x2019;t showing your local currency.Signature Required for Delivery:Our DHL Express shipping is provided with tracking and, for your security, requires a signature for the goods to be received. If you work on all business days, please may consider having your parcel delivered to your place of work or to a place where someone you trust can sign for it.Returns, Exchanges &amp; Store Credits:At BONDI BORN, we take pride in our premium designer pieces and understand that sometimes a return may be necessary. If you are not completely satisfied with your purchase, we are pleased to offer a refund&#xA0;in accordance with our policy.For US orders, a US$10 restocking fee per item will apply and will be deducted from your refund.For the rest of the world, a US$20 handling fee + US$10 restocking fee per item will be deducted from your refund.For exchanges, return shipping is complimentary, covered by BONDI BORN.115% refund applies if you opt for store credit.To be eligible for a return:<ul><li style="font-size: 16px;">The request must be submitted within 14 days of receiving your order.</li><li style="font-size: 16px;">Items must be in their original condition, unworn, unwashed, and free from marks or damage.</li><li style="font-size: 16px;">All hygiene labels and swing tags must be intact and attached.</li><li style="font-size: 16px;">Items marked as Final Sale (purchased at 50% off or more) are not eligible for return or exchange.</li><li style="font-size: 16px;">For exchanges, return shipping is complimentary, covered by BONDI BORN.</li></ul>Faulty ItemsIf you receive an item that is faulty or wrongly described, you may request an exchange or full refund. All faulty items will be assessed by our team before processing.To Request at Return:<a href="https://portal.returngo.ai/?shop=us-bondi-born.myshopify.com" target="_blank" rel="noopener noreferrer">REQUEST A RETURN BY CLICKING HERE</a>. Enter your order number, beginning with #INT and your email address. Once you have lodged your return, you will receive an email from us with a free shipping label and clear instructions on how to send your return back to us. The payment method you used for the purchase will be used to process the refund. The refund will be processed within 24-48 business hours of receiving your return and you will be notified by email when it is processed. Depending on your payment provider, funds may take up to 10 business days to appear in your account. Like your purchase, your refund will appear on your statement as coming from Global-e.&#xA0;Billing DetailsIn order to offer the most efficient management of shipping and returns globally, we have partnered with Global-e, a trusted provider that manages shipping &amp; returns for thousands of ecommerce brands in over 100 countries. When you purchase from us, please note that your payment via Mastercard, Visa, Amex, PayPal, Afterpay, Klarna, etc., will appear as Global-e on your statement, Your purchase is protected by, and subject to, Global-e&apos;s Terms and Conditions &amp; Privacy Policy.If you need any more information or clarity on Shipping &amp; Returns, please email our helpful team at <a data-fr-linked="true" href="mailto:care@bondiborn.com">care@bondiborn.com</a>

What is your international return policy?

At BONDI BORN, we want you to feel confident and delighted with every purchase. If something isn’t quite right, we’ve made the return process simple and flexible, because timeless style should come with peace of mind. Visit our Returns Portal. Enter

How do I place a return for an international order?

Once your return has been received at our Sydney warehouse and approved by our team, your refund will be processed within 24 to 48 business hours. Please note:. Refunds are issued via the original payment method used at the time of purchase. Funds ma

Once your return has been received at our Sydney warehouse and approved by our team, your refund will be processed within 24 to 48 business hours.Please note:<ul data-start="3024" data-end="3530"><li data-start="3024" data-end="3110">Refunds are issued via the original payment method used at the time of purchase.</li><li data-start="3111" data-end="3225">Funds may take up to 10 business days to appear in your account, depending on your bank or payment provider.</li><li data-start="3226" data-end="3429">All international orders are processed through Global-e, BONDI BORN&#x2019;s trusted global shipping and returns partner. As such, your refund will appear on your statement as a payment from Global-e.</li></ul>If your return does not meet our eligibility requirements, you will be contacted by our Customer Care team.

When will I receive my refund?

Yes, exchanges are free and can be made through our international returns portal. We also offer the option of returning your item in exchange for a store credit (with 15% bonus credit), provided it meets our return eligibility criteria. You may then

Yes, exchanges are free and can be made through our international returns portal.We also offer the option of returning your item in exchange for a&#xA0;store credit (with 15% bonus credit), provided it meets our return eligibility criteria. You may then place a new order to secure your desired item.To qualify for a return:<ul data-start="578" data-end="905"><li data-start="578" data-end="643">Your return must be submitted within 14&#xA0;days of delivery.</li><li data-start="644" data-end="725">Items must be in as-new condition, unworn, and free from marks or damage.</li><li data-start="726" data-end="800">All hygiene labels and swing tags must remain attached and intact.</li><li data-start="801" data-end="905">Final Sale items (discounted by 50% or more) are not eligible for return, refund, or store credit.</li></ul>To initiate a return or exchange, simply go to our <a data-start="4010" data-end="4062" rel="noopener noreferrer" target="_blank" href="https://web.global-e.com/Returns/Portal/gsBH4">Returns Portal</a> and enter your order number (beginning with #INT) and the email address used to place your order.If you have any questions or need assistance, please contact our Customer Care team at care<a data-start="1150" data-end="1171" rel="noopener">@bondiborn.com</a> &#x2014; we&#x2019;re here to help.

Can I exchange an item?

Returns for sale items are subject to the following conditions:. Items purchased at a discount of less than 50% are eligible for a store credit only. Items purchased at a discount of 50% or more are considered Final Sale and are not eligible for refu

Returns for sale items are subject to the following conditions:<ul data-start="135" data-end="518"><li data-start="135" data-end="239">Items purchased at a discount of less than 50% are eligible for a store credit only.</li><li data-start="240" data-end="382">Items purchased at a discount of 50% or more are considered Final Sale and are not eligible for refund, exchange or store credit.</li><li data-start="383" data-end="518">Items that are Final Sale will be clearly marked on the product page.</li></ul>

Can I return a sale item?

Return Fee. For US orders, a US$10 restocking fee per item will apply and will be deducted from your refund. For the rest of the world, a US$20 handling fee + US$10 restocking fee per item will be deducted from your refund. No fee applies if you opt

Who pays for my online return?

We take exceptional care in the design, production, and inspection of every BONDI BORN garment. However, in the rare case that you receive an item that is faulty, damaged, or incorrect, we ask that you notify our Customer Care team as soon as possibl

We take exceptional care in the design, production, and inspection of every BONDI BORN garment. However, in the rare case that you receive an item that is faulty, damaged, or incorrect, we ask that you notify our Customer Care team as soon as possible so that we can resolve the issue promptly.To ensure a swift resolution, please include the following information in your enquiry:<ul data-start="1169" data-end="1299"><li data-start="1169" data-end="1192">Your order number(beginning with #INT)</li><li data-start="1193" data-end="1231">A brief description of the issue</li><li data-start="1232" data-end="1299">Clear photographs that illustrate the fault or incorrect item</li></ul>If the item is confirmed as faulty or not as described, we will be pleased to offer you the choice of a full refund or store credit(with 15% bonus value), in line with our return policy. Please note that delivery charges, duties, taxes, or any other fees paid at checkout are non-refundable.To report an issue, please contact our customer care team at <a href="mailto:care@bondiborn.com">care@bondiborn.com</a>. Our team is ready to assist you with care and urgency.

I received a faulty or incorrect item — what should I do?

Yes. You may return your online purchase in-store. Please bring your order confirmation email or proof of purchase with you so our team can assist you with the return. Returns are subject to our standard returns policy.