My order has not arrived yet?Updated 4 months ago

We understand the anticipation of receiving your order, and we’re here to help if it hasn’t arrived within the expected timeframe.

International orders are shipped via DHL Express and typically arrive between 2–7 business days after dispatch. Once your order has been shipped, you’ll receive an email with your tracking link. If your parcel appears delayed, please consider the following:

• Check your tracking status via the DHL link provided

• Allow for additional time during public holidays or peak sale periods

• In some cases, parcels may experience customs delays, which are unfortunately outside of our control

If your order is significantly delayed or your tracking has not updated in several days, please contact our customer care team [email protected]. We will liaise with our shipping partners on your behalf to investigate the delay and ensure your parcel reaches you as soon as possible.